Pre-Onboarding

The Voltaire team will work with the customer to acquire a list of all users who need to be added to the software. User info (name, title, phone number, and license number) can be collected via this form. (If easier, team leads can send a spreadsheet with all user info to [email protected])
The Voltaire team will update all the users’ accounts with the new information.
Users will receive email prompting adjusters to set up their account and generate their passwords. Email/Network administrators must ensure that our domain is approved to send emails to Users’ emails.

Pre-Onboarding Timeline.png

Training Sessions

During the training session, the host from the Voltaire team will introduce themselves and explain what the software is and who it is for.

<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/e24c7945-f48f-4871-87d3-8fa08bc06973/68ef2add-848c-4c10-a7cc-084ba7066238/1400x-8_(2).png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/e24c7945-f48f-4871-87d3-8fa08bc06973/68ef2add-848c-4c10-a7cc-084ba7066238/1400x-8_(2).png" width="40px" /> The software, Voltaire, is a tool that helps write letters. This tool is custom-made to assist desk adjusters and their team leaders. More specifically, Voltaire handles settlement letters: Payment letters, denial, or partial denial. More letter types will be made available in the near future, so stay tuned, but the Voltaire team is currently focused on the letters that take adjusters the most time and pose the greatest challenges to them.

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The Voltaire team will then quickly run through an example to give the general idea of the software.
The Voltaire team will show off generated letter and explain which parts of the letter are generated by AI vs. the sections that are a part of a template.

<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/e24c7945-f48f-4871-87d3-8fa08bc06973/68ef2add-848c-4c10-a7cc-084ba7066238/1400x-8_(2).png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/e24c7945-f48f-4871-87d3-8fa08bc06973/68ef2add-848c-4c10-a7cc-084ba7066238/1400x-8_(2).png" width="40px" /> The intent of the software is to provide a very good first draft and it is still the adjuster’s responsibility to make the determination and review the final letter before submitting for review or sending to a customer.

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The Voltaire team will run through additional examples to show the range of the software, and explain certain features more deeply. https://drive.google.com/drive/folders/1Fvh6GZwhG8f3DJXEAYeUzU2EA_9ywkvd?usp=drive_link
How to ask the Voltaire team a question, submit bugs, or submit a feature request!

<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/e24c7945-f48f-4871-87d3-8fa08bc06973/90b74357-53d5-483e-b637-89ab9cab8a4a/3400x-8.png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/e24c7945-f48f-4871-87d3-8fa08bc06973/90b74357-53d5-483e-b637-89ab9cab8a4a/3400x-8.png" width="40px" /> Feature requests or other questions: [email protected]

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<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/e24c7945-f48f-4871-87d3-8fa08bc06973/68ef2add-848c-4c10-a7cc-084ba7066238/1400x-8_(2).png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/e24c7945-f48f-4871-87d3-8fa08bc06973/68ef2add-848c-4c10-a7cc-084ba7066238/1400x-8_(2).png" width="40px" /> Report an Issue

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Q&A Time!

After Training

Users will receive a link to the Adjuster Links & Resources page. Bookmark this! On this page is a link to the app, training guide, and other helpful reminders.
Don’t forget to report bugs and issues to us by following procedure.

<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/e24c7945-f48f-4871-87d3-8fa08bc06973/68ef2add-848c-4c10-a7cc-084ba7066238/1400x-8_(2).png" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/e24c7945-f48f-4871-87d3-8fa08bc06973/68ef2add-848c-4c10-a7cc-084ba7066238/1400x-8_(2).png" width="40px" /> Report an Issue

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